AI policy

AI Usage Policy

At StepCare, we are committed to using Artificial Intelligence (AI) responsibly to enhance the quality, accessibility, and efficiency of our services. This policy explains how we use AI, what it means for your data, and how we protect your privacy.

How We Use AI

We use AI-powered services provided by OpenAI to support the following functions:

  • Text Translation: Translating content between multiple languages to ensure accessibility across diverse user groups.
  • Text Improvement and Writing: Assisting users in refining messages, writing summaries, and improving clarity.
  • PII and PHI Detection: Identifying and flagging personally identifiable information (PII) and protected health information (PHI) to support privacy and compliance.

These AI tools help us deliver a smoother and more inclusive experience for all users.

Data Privacy and Security

We take data privacy seriously. While some user input may be processed by OpenAI models, we have a strict agreement in place with OpenAI ensuring that your data is not used to train their models. This means your information is not stored or reused beyond the scope of your interaction with the AI service.

Specifically:

  • Data is transmitted securely via encrypted channels (SSL/TLS).
  • We do not share identifiable user data with OpenAI unnecessarily. Only the minimum required information is sent for the requested AI service to work.
  • Our systems are designed to prevent the misuse of sensitive data, including PII and PHI.

Accuracy and Reliability

AI-generated outputs can be useful, but they are not infallible. While we take steps to ensure the quality of suggestions and translations, AI:

  • May occasionally generate inaccurate or outdated information.
  • Does not replace professional, clinical, or legal advice.
  • Should be used with human oversight, especially when sensitive or critical decisions are involved.

We encourage users to review AI-generated content and use their own judgment before taking action based on AI suggestions.

Ethical Use of AI

We are committed to ethical AI practices:

  • Transparency: You are informed whenever AI is involved in a process.
  • Control: You can choose not to use AI-enhanced features where applicable.
  • Accountability: Our team monitors AI performance and continuously improves how we use it to reduce bias and error.

By using StepCare, you acknowledge and consent to the limited use of AI as described above. If you have questions or concerns about how AI is used in our platform or wish to opt out of specific AI-supported features, please contact us at datenschutz@stepcare.app.