For care teams and providers

Your team is already stretched. Their tools shouldn't make it harder.

StepCare is the care operations platform for residential aged care, home care, and disability support providers. Encrypted team chat, voice documentation at the bedside, tasks tied to residents, real-time AI translation, and family connection — all in one place, alongside the systems you already use.

Start a pilot

From a 30-day pilot with 80 care staff

What providers see in the first month.

35%

reduction in documentation time

70%

increase in staff motivation among non-native speakers

< 5 min

average time to complete a structured incident record

From a pilot across two residential facilities in Germany, 80 staff, 30 days.

When care providers start looking

Most teams come to StepCare after one of these moments. Does any of these sound familiar?

  • — An audit or Commission visit found incomplete or delayed documentation
  • — A serious incident revealed records were written from memory — hours after the fact
  • — A compliance review flagged WhatsApp as a liability
  • — A new DON, CEO, or quality manager inherited a tangle of paper notes and group chats
  • — High staff turnover exposed how much critical knowledge lives in people's heads, not the system
  • — You bought a CMS — AlayaCare, ShiftCare, Telstra Health — and realised it does not solve team communication

What you are actually trying to fix

Not all of these will apply. But the ones that do are probably the ones that keep you up at night.

  • — Documentation that happens hours after care — not at the moment it occurred
  • — WhatsApp groups nobody can search, audit, or shut down without losing the team
  • — Handovers that depend entirely on who is still in the building when the shift changes
  • — Incident records that are incomplete when the regulator asks
  • — Staff working in 6 different languages with no structured way to communicate across them
  • — Families who call the floor because nobody told them what happened last night
  • — Coordinators who spend half their day chasing carers for updates

This is not a replacement for your CMS

StepCare sits beside the system you already run. Workers do not have to choose between two places to document. StepCare handles the communication, coordination, and real-time capture layer — your CMS stays the system of record. Start with one team and one workflow. Your other systems stay untouched.

How StepCare fits a real shift

  1. Night carer speaks an observation at the bedside before leaving
  2. StepCare structures it into a record — tied to the right resident and time
  3. Morning coordinator sees it in the handover view before the shift starts
  4. Task assigned to the right team member — with a due time and clear owner
  5. AI translation means the note reads in English, German, or whatever your team needs
  6. Family update shared through Circle — no phone call interrupts the floor

What your regulators need to see

For AU residential aged care, NDIS providers, and NZ aged care — documentation quality is a direct compliance lever. StepCare helps close the specific gaps regulators raise most often.

  • — Priority 1 incident records completed within 24 hours (SIRS requirement)
  • — Contemporaneous documentation — captured at the moment of care, not reconstructed
  • — Training attestations on the record — who delivered what, and what they confirmed
  • — Multilingual workforce documented consistently — not just by staff who write fluent English
  • — Audit-ready exports from StepCare Forms — beside your existing CMS workflow

What your team notices within the first month

  • — Documentation happens at the bedside — not at the end of a long shift
  • — Handovers are faster and contain more useful information
  • — New staff get up to speed in days, not weeks — context is in the system
  • — Families stop calling the floor because they already know what happened
  • — Coordinators can see the whole picture without chasing individuals
  • — Incident records are complete before the 24-hour clock runs out
  • — Non-English-speaking staff are included, not sidelined

What care providers get

  • — Encrypted team chat — replaces WhatsApp
  • — Voice documentation at the point of care
  • — Tasks and events tied to residents and clients
  • — Real-time AI translation across 25+ languages
  • — Shift handovers with structured context
  • — Resident profiles — preferences, goals, concerns
  • — Family connection through Circle (iOS and Android)
  • — Audit-ready incident forms via StepCare Forms
  • — Push notifications for urgent escalations
  • — GDPR-compliant, hosted in Germany
  • — Works on any iOS or Android device

Start with one team and one workflow

You do not need to replace your CMS or run a six-month rollout. Pick one ward, one team, or one workflow — a handover, an incident report, a family update flow — and we help you run it for 30 days. Measure the before and after. If it does not move the needle, nothing lost.

Start a pilot Book a 30-minute walkthrough