StepCare App
Everything your care team does — in one place.
StepCare App is the core care operations platform. Chat, tasks, events, resident management, shift handovers, voice documentation, multilingual communication, and family connection via Circle — all connected, all in one screen. Built for residential aged care, home care providers, and disability support teams.
Encrypted team chat built for care work
Real-time messaging designed around residents, shifts, and handovers. Every message is end-to-end encrypted, tied to the right resident or context, and fully auditable. The WhatsApp groups can finally retire, and "I didn't see that" stops being an answer.
- End-to-end encrypted conversations
- Messages tied to residents and care events
- Full audit trail for every exchange
- Works on any iOS or Android device
Tasks and events that stay connected to care
Create tasks directly from a care event, incident, or handover note. Assign them to the right team member with a due time and priority. See all outstanding actions across the team from one view — so nothing falls through between shifts.
- Tasks linked to residents, incidents, and care plans
- Shift events and appointments in a shared calendar
- Assignment, due dates, and completion tracking
- Visible to coordinators and team leads in real time
Resident and client management
Every resident and client has a complete profile — preferences, goals, care history, notes, documents, and their support network. Everything the team needs before every interaction, without switching systems or digging through filing cabinets.
- Full profile including preferences, goals, and history
- Documents and media attached directly to the person
- Support network visible to the whole team
- Notes and care observations linked in context
Voice documentation at the point of care
Workers speak observations, incidents, and handover notes right at the bedside or during a visit. StepCare structures the input into a proper record — tagged to the right person, time, and context — without stopping to type.
- Speak an observation — StepCare structures the record
- Field-guided prompts ensure completeness
- Records tied to the right person and moment
- Available for review and handover immediately
Real-time AI translation — across every message
A diverse care team speaks many languages. StepCare translates every message, note, and handover in real time — so a carer documenting in Tagalog becomes a coordinator reading in German. No colleague has to stop and translate. No one is left out.
- Real-time translation across 25+ languages
- Applies to chat messages, notes, and handovers
- Workers documented in their strongest language
- Review and supervision always in your organisation's default language
Team boards and shared updates
Keep the whole team informed with a shared wall of updates, announcements, and promoted content. Team boards give each team their own feed — so the night shift sees what the day team posted, and management can share organisation-wide news without it drowning in individual chat threads.
- Tenant-wide board for organisation updates
- Per-team boards for shift-specific communication
- Wall posts, promoted pages, events, and pinned content
- Push notifications to team members
Goals, concerns, and preference vault
Beyond documentation, StepCare tracks what matters most to each person in care — their goals, preferences, and any active concerns. Workers can raise concerns in context, link them to care events, and escalate when needed. Nothing stays hidden.
- Participant goals tracked and shared with the team
- Preference vault for individual care needs
- Concerns raised, tracked, and resolved in the system
- Escalation path tied to the care record
What teams notice within the first month
- Fewer calls to the floor from families
- Coordinators see everything without chasing individuals
- New staff get up to speed faster — context is in the system
- Handovers take less time and contain more information
- Incidents and concerns get escalated faster
- Documentation happens in the moment, not from memory
What is included
- Encrypted real-time team chat
- Task creation and assignment
- Shared events calendar
- Resident and client profiles
- Voice documentation with structured output
- Real-time AI translation (25+ languages)
- Team boards and wall updates
- Push notifications
- Circle family connection (see below)
- Document and media management
- Goals and preference tracking
- Concerns and escalation management
- Training and competency tracking
- Role-based access and permissions
- GDPR-compliant, hosted in Germany
- iOS, Android, and web
Start with one team and one workflow
You do not need to migrate your existing systems. Pick one team and one workflow — a handover, a task process, or a family update flow — and run StepCare alongside what you already use for 30 days.