StepCare App
Everything your care team does — in one place.
StepCare App is the core care operations platform. Chat, tasks, events, resident management, shift handovers, voice documentation, multilingual communication, and family connection via Circle — all connected, all in one screen. Built for residential aged care, home care providers, and disability support teams.
Encrypted team chat built for care work
Real-time messaging that is purpose-built for care teams — not adapted from a consumer app. Every message is end-to-end encrypted, tied to the right resident or context, and fully auditable. No more WhatsApp groups, no more missed messages, no more "I didn't see that."
- — End-to-end encrypted conversations
- — Messages tied to residents and care events
- — Full audit trail for every exchange
- — Works on any iOS or Android device
Tasks and events that stay connected to care
Create tasks directly from a care event, incident, or handover note. Assign them to the right team member with a due time and priority. See all outstanding actions across the team from one view — so nothing falls through between shifts.
- — Tasks linked to residents, incidents, and care plans
- — Shift events and appointments in a shared calendar
- — Assignment, due dates, and completion tracking
- — Visible to coordinators and team leads in real time
Resident and client management
Every resident and client has a complete profile — preferences, goals, care history, notes, documents, and their support network. Everything the team needs before every interaction, without switching systems or digging through filing cabinets.
- — Full profile including preferences, goals, and history
- — Documents and media attached directly to the person
- — Support network visible to the whole team
- — Notes and care observations linked in context
Voice documentation at the point of care
Workers speak observations, incidents, and handover notes right at the bedside or during a visit. StepCare structures the input into a proper record — tagged to the right person, time, and context — without stopping to type.
- — Speak an observation — StepCare structures the record
- — Field-guided prompts ensure completeness
- — Records tied to the right person and moment
- — Available for review and handover immediately
Real-time AI translation — across every message
A diverse care team speaks many languages. StepCare translates every message, note, and handover in real time — so a carer documenting in Tagalog becomes a coordinator reading in German. No colleague has to stop and translate. No one is left out.
- — Real-time translation across 25+ languages
- — Applies to chat messages, notes, and handovers
- — Workers documented in their strongest language
- — Review and supervision always in your organisation's default language
Team boards and shared updates
Keep the whole team informed with a shared wall of updates, announcements, and promoted content. Team boards give each team their own feed — so the night shift sees what the day team posted, and management can share organisation-wide news without it drowning in individual chat threads.
- — Tenant-wide board for organisation updates
- — Per-team boards for shift-specific communication
- — Wall posts, promoted pages, events, and pinned content
- — Push notifications to team members
Goals, concerns, and preference vault
Beyond documentation, StepCare tracks what matters most to each person in care — their goals, preferences, and any active concerns. Workers can raise concerns in context, link them to care events, and escalate when needed. Nothing stays hidden.
- — Participant goals tracked and shared with the team
- — Preference vault for individual care needs
- — Concerns raised, tracked, and resolved in the system
- — Escalation path tied to the care record
What teams notice within the first month
- — Fewer calls to the floor from families
- — Coordinators see everything without chasing individuals
- — New staff get up to speed faster — context is in the system
- — Handovers take less time and contain more information
- — Incidents and concerns get escalated faster
- — Documentation happens in the moment, not from memory
What is included
- — Encrypted real-time team chat
- — Task creation and assignment
- — Shared events calendar
- — Resident and client profiles
- — Voice documentation with structured output
- — Real-time AI translation (25+ languages)
- — Team boards and wall updates
- — Push notifications
- — Circle family connection (see below)
- — Document and media management
- — Goals and preference tracking
- — Concerns and escalation management
- — Training and competency tracking
- — Role-based access and permissions
- — GDPR-compliant, hosted in Germany
- — iOS, Android, and web
Start with one team and one workflow
You do not need to migrate your existing systems. Pick one team and one workflow — a handover, a task process, or a family update flow — and run StepCare alongside what you already use for 30 days.