StepCare Hub
Self-managed care, organised — without the paperwork.
Self-managed NDIS and NZ Individualised Funding participants carry a hidden admin burden. Coordinating supporters, remembering what support happened, matching invoices to their funding categories, and producing evidence when a plan review arrives — all while also being the person who needs the care. StepCare Hub is a shared workspace built for that reality. Hub organises your evidence. It does not decide whether a support is funded, claimable, or approved — that remains with your plan manager, IF host, or NDIA.
The gap Hub fills
Today, that work is scattered across group chats, spreadsheets, email threads, and shoeboxes of receipts. The people doing the caring are not accountants — but they are expected to behave like one at review time. Hub gives the whole care circle one place to organise, capture, and produce evidence — as a natural part of normal use, not as a separate compliance project.
Support session records — in under 60 seconds
What happened, when, by whom, how long, and what type of support. Log a session in under a minute. Sessions link to the right budget category and accumulate as evidence automatically. No chasing support workers for notes days later.
- — Session type, duration, location, and notes
- — Linked to your chosen NDIS support or NZ IF funding category
- — Evidence accumulates as sessions are logged — nothing to reconstruct later
- — Completed by the support worker directly
Budget register and invoice records
Every invoice linked to the session it relates to, the user-entered funding category, and a status you set — submitted, pending, or paid. See at a glance whether a category is running low, whether evidence is missing, and whether any invoices need attention before the review. Hub records what you enter. It does not determine what is claimable.
- — Invoices linked to sessions and your funding categories
- — Budget register with category-level spend visibility
- — User-entered invoice and payment status
- — Alerts when categories run low or session evidence is missing
Exportable evidence packs — ready when you need them
When a plan review, audit, or funding conversation arrives, Hub assembles the evidence in one click. Sessions, invoices, concerns, tasks, documents, and a complete history log — permission-aware, date-range selectable, with a content hash so the pack on file matches what left the system.
- — Support Summary and Funding Evidence packs
- — Plan Review and Family Summary exports
- — Concern and Incident reports
- — Worker Activity summaries
The whole care circle — with the right access for each person
The care circle is not a flat contact list. Hub uses ten role presets so each person sees what they need — no more, no less. Organisers manage the circle. Family members stay connected without funding admin. Support workers log sessions and tasks without seeing budget screens.
- — Ten role presets — organiser, family, support worker, plan manager, and more
- — Plain-language permissions for each role
- — Plan managers receive pre-organised evidence without chasing the family
- — Participants see their own records and can export for self-advocacy
Tasks, concerns, and structured communication
Tasks link to sessions, invoices, concerns, and documents — so follow-ups never float in a generic to-do app. Circle updates are typed, attributable, and acknowledgeable — not lost in a group chat. Real-time chat is available where the circle needs it. Everything that matters is structured and exportable.
- — Tasks linked to the person, session, invoice, or concern
- — Circle updates with acknowledgement tracking
- — Concerns raised with context and escalation path
- — Structured communication that can feed into evidence packs
What Hub delivers for your care circle
- — Support sessions captured as they happen — not reconstructed later
- — Budget and invoice status visible to everyone with the right role
- — Evidence packs assembled in one click — not over several stressful days
- — Plan managers receive cleaner, pre-organised information
- — Participants can speak for themselves at review with their own export
- — The care circle stays coordinated without becoming a group chat
What is included in Hub
- — Today view with session and attention cards
- — Support session logging (target under 60 seconds)
- — Invoice capture — provider, amount, category, status
- — Budget register with user-entered category tracking
- — Exportable evidence packs (PDF + CSV)
- — Ten role presets with plain-language permissions
- — Tasks linked to people, sessions, invoices, and concerns
- — Circle updates — typed, attributable, acknowledgeable
- — Concerns with context and escalation
- — Documents and care folder
- — Append-only audit event log
- — Participant self-advocacy export
- — iOS, Android, and web
Interested in Hub for your participants or families?
Hub is available as a standalone product for self-managed arrangements. We offer partner programmes for plan managers, support coordinators, and advocacy organisations. Book a walkthrough and we will show you the three core personas — organiser, support worker, and plan manager.