For support coordinators and plan managers
Your participants need better records. And that eventually becomes your problem.
When the families and participants you support are managing their own NDIS funding, the evidence burden lands on everyone at plan review time. StepCare Hub gives them a shared workspace to organise support, log sessions, track spending, and build evidence as they go — so that when a review arrives, it takes one click, not three frantic weeks.
Book a partner walkthroughWhen coordinators and plan managers start looking
You might be here for your own practice, or looking for something to recommend to the families you work with. These are the moments that usually trigger the search.
- — A participant's plan review is in eight weeks and their evidence is in three different group chats and a shoebox of receipts
- — A new participant has just transitioned to self-management and has no systems in place
- — You are scaling your practice and manually assembling evidence for 25+ participants is no longer sustainable
- — A funding conversation with NDIA went badly because the participant could not demonstrate what support they had received
- — A family is spending hours each month reconstructing session notes and matching invoices — and they are burning out
- — You need something participant-facing that you can confidently recommend
What the families you work with are actually dealing with
- — Support workers who do not consistently log what they delivered
- — Invoices that arrive weeks after the session and cannot be matched to the record
- — Budget categories that no one is watching until one runs out
- — Plan reviews where the participant cannot clearly say what happened over the past 12 months
- — Group chats and emails as the "communication system" for a team of 6 support workers
- — No single place where the whole picture — sessions, invoices, concerns, goals — lives
What StepCare Hub gives them — and you
Hub is a shared workspace for the whole care circle. Each participant has their own Hub, and you get access at the role level that makes sense for your relationship — whether you are a plan manager reviewing invoices and spending records, a coordinator overseeing the support plan, or a family member keeping everyone connected. Hub organises evidence for review conversations. It does not submit claims or perform plan management functions.
- — Support sessions logged by support workers — in under 60 seconds
- — Invoices captured with session context and user-entered funding category
- — Budget register with category-level tracking and low-balance warnings
- — Evidence packs exported with one click — sessions, invoices, concerns, documents, and a full history log
- — Ten role presets so each person sees what they need — no more, no less
- — Plan managers see invoice and spending records without asking the family
- — Coordinators see what support was delivered without chasing workers
Evidence that comes to you — not the other way round
The most common complaint from plan managers is that families send disorganised bundles of information at review time. Hub is designed to reverse that. Evidence accumulates naturally as sessions are logged and invoices are captured — and when you need it, you export a clean pack that is already organised by date range, role visibility, and content type.
- — Support Summary — what was delivered over a period
- — Funding Evidence — matched invoices, categories, and user-entered payment status
- — Plan Review pack — structured for NDIS review conversations
- — Concern and Incident summaries — when something went wrong and what happened next
- — Worker Activity — which workers delivered which support, when
How to introduce it to participants and families
The families who adopt Hub most successfully are the ones who have just hit a wall — a messy plan review, a confusing invoice pile, or a support worker who left without leaving any records. Those moments make the case for structure better than any pitch can. Hub's free tier lets a family try it with no commitment. The upgrade to a paid tier makes sense when they add more support workers to their circle.
- — Free tier available — one person in care, one organiser
- — Nest tier adds up to 5 support workers for $39/month
- — Hive tier supports up to 5 people in care and 15 support workers for $59/month
- — Annual plans include two months free
- — Partner programmes available for coordinators referring multiple families
What coordinators and plan managers notice
- — Evidence arrives pre-organised — not as an ad-hoc email bundle before the review
- — Budget category alignment visible at any time — not reconstructed at the end of the plan
- — Support workers log sessions consistently because it takes under a minute
- — Participants can advocate for themselves at review with their own export
- — Less time spent chasing families and workers for records
- — Concerns and escalations are documented in context — not remembered after the fact
What Hub includes for the families you work with
- — Today view with session and attention cards
- — Support session logging (under 60 seconds)
- — Invoice capture with category, status, and session link
- — Budget register with category tracking and warnings
- — One-click evidence pack export (PDF + CSV)
- — Ten role presets for the whole care circle
- — Tasks linked to sessions, invoices, and concerns
- — Circle updates — structured, attributable, exportable
- — Concerns with context and escalation path
- — Append-only audit event log
- — iOS, Android, and web
Interested in a partner programme or participant walkthrough?
We offer a 30-minute walkthrough using the three core Hub personas — family organiser, support worker, and plan manager. We also have a partner programme for coordinators and advocacy organisations who want to recommend Hub to the families they work with.