For self-managing participants and families
Managing your own support shouldn't feel like a second job.
You chose self-management because you wanted more control. But the admin that comes with it — session notes, invoices, budget tracking, evidence for plan reviews — can turn into a part-time job on top of everything else. StepCare Hub is a shared workspace for your whole care circle. One place for everyone who supports you, with the right access for each person. Hub organises your evidence. It does not decide what is funded, claimable, or approved — that is for your plan manager, IF host, or NDIA.
Try Hub freeDoes any of this sound like your situation right now?
- — Your plan review is coming up and you cannot clearly show what support you received this year
- — You have 3, 4, or 5 support workers and no single place to see what everyone did
- — Invoices arrive late, do not match what you expected, and you are not sure which budget category they come from
- — You are spending hours every month on admin — hours that should go to actual living
- — You became self-managed because it gave you more choice, but the paperwork makes you wonder if it was worth it
- — Someone in your family is doing all the organising, and it is burning them out
- — You had a bad plan review — not because you did not receive good support, but because you could not prove it
The specific things that make NDIS self-management hard
- — Support workers do not consistently write session notes — so you are reconstructing what happened from memory
- — Invoices land in your inbox with no connection to the sessions they relate to
- — There is no easy way to see whether your total spending is tracking against your budget
- — When NDIA asks questions, you are searching through emails and texts to find answers
- — Your support coordinators and plan managers ask for information that you do not have organised
- — New support workers have to be briefed from scratch every time — preferences, routines, what matters
How Hub is different from a spreadsheet
A spreadsheet cannot invite your support workers to log their own sessions. It cannot alert you when a funding category is running low. It cannot produce a structured evidence pack in one click. Hub was built for self-managed NDIS and NZ IF arrangements — so the structure and exports match what you actually need for review conversations.
- — Session records linked to your chosen NDIS support or NZ IF funding category
- — Invoices matched to sessions and categories — no manual cross-referencing
- — Budget register with category-level tracking and low-balance alerts
- — Evidence packs structured for NDIS and NZ IF review conversations — ready in minutes
Your care circle — with the right access for each person
Hub is not just for you. Everyone who supports you can have access at the level that makes sense for their role. Support workers log their own sessions. Family members stay informed. Your plan manager sees the budget and invoices without seeing things that are private. Your support coordinator gets the overview they need without you writing a monthly report.
- — Organisers see everything and manage the circle
- — Support workers log sessions and raise concerns — nothing more
- — Family members see updates without being involved in budget admin
- — Plan managers see money and invoices — role-appropriate, nothing extra
- — Participants see their own records and can export for NDIA conversations
What happens at plan review time
This is where most self-managed families feel the most stress. Hub is designed so that plan review preparation is not a project — it is a button.
- Open the Evidence Packs section of your Hub
- Choose date range and pack type — Support Summary, Funding Evidence, or Plan Review
- Hub assembles sessions, invoices, documents, concerns, and history into a structured export
- PDF and CSV ready to share with your coordinator, plan manager, or NDIA directly
- Content hash confirms the pack is complete and unchanged
What families notice after using Hub for one month
- — Support workers log their own sessions consistently — because it takes under a minute
- — Invoices are matched to sessions before they become a problem
- — Budget category spend is visible at any time — no surprises at review
- — Plan review preparation takes hours, not days
- — Families stop being the central relay point for every piece of information
- — Participants have their own record of what happened — and can speak from it at review
What Hub includes
- — Today view — sessions, invoices, tasks, and what needs attention
- — Support session logging (for you or your support workers — under 60 seconds)
- — Invoice capture — provider, amount, category, and user-entered payment status
- — Budget register with category tracking and low-balance warnings
- — One-click evidence pack export (PDF + CSV)
- — Ten role presets — organiser, support worker, family member, plan manager, and more
- — Tasks linked to sessions, invoices, documents, and concerns
- — Circle updates — typed, attributable, acknowledgeable
- — Concerns with context and follow-up tracking
- — Participant self-advocacy export
- — iOS, Android, and web
Try Hub — free, no credit card required
The free Hub tier gives you one person in care, one organiser, and all the core features — sessions, invoices, budget tracking, and evidence packs. Upgrade to add support workers or multiple people in care when you are ready.