Platform
Security that your compliance team can actually check.
StepCare handles sensitive care communication, so security is not optional. We keep it straightforward — encrypted messaging, German data hosting, role-based access controls, and a clear answer to every governance question you need to ask before going live.
End-to-end encrypted team chat
Team messages in StepCare are end-to-end encrypted with unique keys per chat room. No one — not even our system administrators — can read the contents. This is how it should work when carers are discussing residents and clients.
GDPR-aligned and hosted in Germany
StepCare is built with GDPR requirements in mind. For European organisations, we host data in Germany with certified infrastructure. Data residency is a common procurement requirement — we have taken it seriously from the start.
Role-based access controls
Not every team member should see everything. StepCare has around 100 granular permission controls — so a support worker sees what they need, a coordinator sees their team, and an administrator has the full picture. You set the boundaries. We enforce them.
Designed to run alongside existing systems
You do not need to replace your clinical records or rostering platform to use StepCare. We sit in the communication and documentation layer — which means a scoped pilot does not require a whole-of-organisation decision.
Practical security for shared devices
Auto logout, screen lock with PIN or biometric, and encrypted local storage — because carers share devices, devices get left on ward trolleys, and practical security matters as much as theoretical security.
Talk to us about your security and governance requirements
If you have specific policies, data processing agreements, or information governance steps to work through, email us. We will answer plainly and will not overclaim on certifications we do not have.